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Customs Agency Services in Australia Industry Data and Analysis
Weak growth in service pricing over the past five years, which has not kept pace with inflation, has weighed down industry growth. Global trade uncertainty during the pandemic and its aftermath boosted demand for customs brokers. Supply chain logjams and changing trade restrictions pushed more customers to seek out customs brokers to avoid issues with their cargo. Chinese sanctions and tariffs on Australian exports and a shifting trade policy in the United States have continued to create uncertainty for exporters, supporting demand growth. Additionally, steady growth in trade volumes has boosted the size of the potential market for customs brokers. However, despite strong demand trends, weak pricing growth has meant that industry revenue is expected to have grown at a sluggish 0.1% over the past five years to reach $1.5 billion in 2025-26, including a 0.7% decline anticipated in the current year.Industry participation has declined over the past five years, despite growth in demand. The number of businesses in the industry has shrunk while workforce numbers have remained relatively stable, as the industry has struggled to attract young professionals. Data from the Freight and Trade Alliance in 2023 showed that approximately 85% of customs brokers were over 40 years old and approximately 50% were over 50. The lack of young professionals entering the industry has limited the number of customs brokers branching out to start their own small business over the past five years. Weak employment growth, alongside falling industry participation, has actually boosted average margins in the industry, as capacity utilisation among the remaining businesses has improved. However, long-term sustainability remains up in the air if the industry is not able to attract more young professionals in coming years.Growth in cargo trade import volumes, particularly air freight, over the next five years, combined with rising uncertainty in export trade environments, is forecast to support increased demand for industry services over the period. Greater trade uncertainty will also allow more customs brokers to charge additional surcharges for complexity, boosting revenue. Industry revenue is forecast to grow at an annualised 2.3% through the end of 2030-31 to total $1.7 billion. Continued declines in industry participation are set to limit internal competition and help support margins, but external competition from vertically integrated freight forwarders poses a risk to the industry.
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What's included in this industry analysis
IBISWorld's research coverage on the Customs Agency Services industry in Australia includes market sizing, forecasting, data and analysis from 2015-2030. The most recent publication was released November 2025.
About this industry
What's this industry report about?
The Customs Agency Services industry in Australia operates under the ANZSIC industry code I5291. Industry operators primarily provide customs services. These services include customs clearance and documentation preparation for imports and exports, but exclude freight forwarding, border control and surveillance. Related terms covered in the Customs Agency Services industry in Australia include department of home affairs, integrated cargo system and electronic data interchange (edi).
What's included in this industry?
Products and services covered in Customs Agency Services industry in Australia include Sea cargo reporting, Air cargo reporting and Export clearance.
What companies are included in this industry?
The Customs Agency Services industry in Australia is highly fragmented with no companies holding a market share greater than 5%.
Performance
What's included in the Performance chapter?
The Performance chapter covers detailed analysis, datasets, detailed current performance, sources of volatility and an outlook with forecasts for the Customs Agency Services industry in Australia.
Questions answered in this chapter include what's driving current industry performance, what influences industry volatility, how do successful businesses overcome volatility, what's driving the industry outlook. This analysis is supported with data and statistics on industry revenues, costs, profits, businesses and employees.
Products & Markets
What's included in the Products and Markets chapter?
The Products and Markets chapter covers detailed products and service segmentation and analysis of major markets for the for the Customs Agency Services industry in Australia.
Questions answered in this chapter include how are the industry's products and services performing, what are innovations in industry products and services, what products or services do successful businesses offer and what's influencing demand from the industry's markets. This includes data and statistics on industry revenues by product and service segmentation and major markets.
Geographic Breakdown
What's included in the Geographic Breakdown chapter?
The Geographic Breakdown chapter covers detailed analysis and datasets on regional performance of the Customs Agency Services industry in Australia.
Questions answered in this chapter include where are industry businesses located and how do businesses use location to their advantage. This includes data and statistics on industry revenues by location.
Competitive Forces
What's included in the Competitive Forces chapter?
The Competitive Forces chapter covers the concentration, barriers to entry and supplier and buyer profiles in the Customs Agency Services industry in Australia. This includes data and statistics on industry market share concentration, barriers to entry, substitute products and buyer & supplier power.
Questions answered in this chapter include what impacts the industry's market share concentration, how do successful businesses handle concentration, what challenges do potential industry entrants face, how can potential entrants overcome barriers to entry, what are substitutes for industry services, how do successful businesses compete with substitutes and what power do buyers and suppliers have over the industry and how do successful businesses manage buyer & supplier power.
Companies
What's included in the Companies chapter?
The Companies chapter covers Key Takeaways, Market Share and Companies in the Customs Agency Services industry in Australia. This includes data and analysis on companies operating in the industry that hold a market share greater than 5%.
Questions answered in this chapter include what companies have a meaningful market share and how each company is performing.
External Environment
What's included in the External Environment chapter?
The External Environment chapter covers Key Takeaways, External Drivers, Regulation & Policy and Assistance in the Customs Agency Services industry in Australia. This includes data and statistics on factors impacting industry revenue such as economic indicators, regulation, policy and assistance programs.
Questions answered in this chapter include what demographic and macroeconomic factors impact the industry, what regulations impact the industry, what assistance is available to this industry.
Financial Benchmarks
What's included in the Financial Benchmarks chapter?
The Financial Benchmarks chapter covers Key Takeaways, Cost Structure, Financial Ratios, Valuation Multiples and Key Ratios in the Customs Agency Services industry in Australia. This includes financial data and statistics on industry performance including key cost inputs, profitability, key financial ratios and enterprise value multiples.
Questions answered in this chapter include what trends impact industry costs and how financial ratios have changed overtime.
Industry Data
What's included in the Industry Data chapter?
The Industry Data chapter includes 10 years of historical data with 5 years of forecast data covering statistics like revenue, industry value add, establishments, enterprises, employment and wages in the Customs Agency Services industry in Australia.
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Frequently Asked Questions
What is the market size of the Customs Agency Services industry in Australia in 2026?
The market size of the Customs Agency Services industry in Australia is $1.5bn in 2026.
How many businesses are there in the Customs Agency Services industry in Australia in 2025?
There are 615 businesses in the Customs Agency Services industry in Australia, which has declined at a CAGR of 1.3 % between 2020 and 2025.
How may import tariffs affect the Customs Agency Services industry in Australia?
The Customs Agency Services industry in Australia is unlikely to be materially impacted by import tariffs with imports accounting for a low share of industry revenue.
How may export tariffs affect the Customs Agency Services industry in Australia?
The Customs Agency Services industry in Australia is unlikely to be materially impacted by export tariffs with exports accounting for a low share of industry revenue.
Has the Customs Agency Services industry in Australia grown or declined over the past 5 years?
The market size of the Customs Agency Services industry in Australia has been growing at a CAGR of 0.1 % between 2020 and 2025.
What is the forecast growth of the Customs Agency Services industry in Australia over the next 5 years?
Over the next five years, the Customs Agency Services industry in Australia is expected to grow.
What does the Customs Agency Services industry in Australia include?
Sea cargo reporting and Air cargo reporting are part of the Customs Agency Services industry in Australia.
How competitive is the Customs Agency Services industry in Australia?
The level of competition is moderate and increasing in the Customs Agency Services industry in Australia.
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