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Document Digitisation Services in Australia Industry Data and Analysis
The Document Digitisation Services industry has experienced difficult conditions over the past five years. A mix of weak demand and high inflation has dampened its performance, contributing to successive revenue declines. With demand steadily declining over time, revenue volatility has remained low, safeguarding the number of businesses in the industry. Strongly performing financial and professional service businesses, which create the largest share of demand for digitisation service businesses, have provided some buoyancy. Despite challenges, new entrants contributed to an expansion in the number of enterprises and employees between 2020-21 and 2023-24. However, these trends have reversed over the two years through 2025-26. The industry’s profitability has waned since 2020-21 due to market saturation and increased competition. Overall, industry revenue is expected to decline at an annualised rate of 2.0% over the five years through 2025-26 to $304.3 million, including an anticipated 1.6% contraction in 2025-26.
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What's included in this industry analysis
IBISWorld's research coverage on the Document Digitisation Services industry in Australia includes market sizing, forecasting, data and analysis from 2015-2030. The most recent publication was released August 2025.
About this industry
What's this industry report about?
The Document Digitisation Services industry in Australia operates under the ANZSIC industry code OD5602. Operators in this industry provide photocopying, duplicating, blueprinting and other document copying services, without also providing printing services. Operators also provide a range of office support services (except printing services), like facsimile services, word processing services, on-site PC rental services and office product sales. Related terms covered in the Document Digitisation Services industry in Australia include analogue filing system, digitisation infrastructure, optical character recognition and initial phase digital record-keeping.
What's included in this industry?
Products and services covered in Document Digitisation Services industry in Australia include Legal document digitisation, Business document digitisation and Other document digitisation.
What companies are included in this industry?
The Document Digitisation Services industry in Australia is highly fragmented with no companies holding a market share greater than 5%.
Performance
What's included in the Performance chapter?
The Performance chapter covers detailed analysis, datasets, detailed current performance, sources of volatility and an outlook with forecasts for the Document Digitisation Services industry in Australia.
Questions answered in this chapter include what's driving current industry performance, what influences industry volatility, how do successful businesses overcome volatility, what's driving the industry outlook. This analysis is supported with data and statistics on industry revenues, costs, profits, businesses and employees.
Products & Markets
What's included in the Products and Markets chapter?
The Products and Markets chapter covers detailed products and service segmentation and analysis of major markets for the for the Document Digitisation Services industry in Australia.
Questions answered in this chapter include how are the industry's products and services performing, what are innovations in industry products and services, what products or services do successful businesses offer and what's influencing demand from the industry's markets. This includes data and statistics on industry revenues by product and service segmentation and major markets.
Geographic Breakdown
What's included in the Geographic Breakdown chapter?
The Geographic Breakdown chapter covers detailed analysis and datasets on regional performance of the Document Digitisation Services industry in Australia.
Questions answered in this chapter include where are industry businesses located and how do businesses use location to their advantage. This includes data and statistics on industry revenues by location.
Competitive Forces
What's included in the Competitive Forces chapter?
The Competitive Forces chapter covers the concentration, barriers to entry and supplier and buyer profiles in the Document Digitisation Services industry in Australia. This includes data and statistics on industry market share concentration, barriers to entry, substitute products and buyer & supplier power.
Questions answered in this chapter include what impacts the industry's market share concentration, how do successful businesses handle concentration, what challenges do potential industry entrants face, how can potential entrants overcome barriers to entry, what are substitutes for industry services, how do successful businesses compete with substitutes and what power do buyers and suppliers have over the industry and how do successful businesses manage buyer & supplier power.
Companies
What's included in the Companies chapter?
The Companies chapter covers Key Takeaways, Market Share and Companies in the Document Digitisation Services industry in Australia. This includes data and analysis on companies operating in the industry that hold a market share greater than 5%.
Questions answered in this chapter include what companies have a meaningful market share and how each company is performing.
External Environment
What's included in the External Environment chapter?
The External Environment chapter covers Key Takeaways, External Drivers, Regulation & Policy and Assistance in the Document Digitisation Services industry in Australia. This includes data and statistics on factors impacting industry revenue such as economic indicators, regulation, policy and assistance programs.
Questions answered in this chapter include what demographic and macroeconomic factors impact the industry, what regulations impact the industry, what assistance is available to this industry.
Financial Benchmarks
What's included in the Financial Benchmarks chapter?
The Financial Benchmarks chapter covers Key Takeaways, Cost Structure, Financial Ratios, Valuation Multiples and Key Ratios in the Document Digitisation Services industry in Australia. This includes financial data and statistics on industry performance including key cost inputs, profitability, key financial ratios and enterprise value multiples.
Questions answered in this chapter include what trends impact industry costs and how financial ratios have changed overtime.
Industry Data
What's included in the Industry Data chapter?
The Industry Data chapter includes 10 years of historical data with 5 years of forecast data covering statistics like revenue, industry value add, establishments, enterprises, employment and wages in the Document Digitisation Services industry in Australia.
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Frequently Asked Questions
What is the market size of the Document Digitisation Services industry in Australia in 2026?
The market size of the Document Digitisation Services industry in Australia is $304.3m in 2026.
How many businesses are there in the Document Digitisation Services industry in Australia in 2025?
There are 93 businesses in the Document Digitisation Services industry in Australia, which has grown at a CAGR of 1.1 % between 2020 and 2025.
Has the Document Digitisation Services industry in Australia grown or declined over the past 5 years?
The market size of the Document Digitisation Services industry in Australia has been declining at a CAGR of 2.0 % between 2020 and 2025.
What is the forecast growth of the Document Digitisation Services industry in Australia over the next 5 years?
Over the next five years, the Document Digitisation Services industry in Australia is expected to decline.
What does the Document Digitisation Services industry in Australia include?
Legal document digitisation services and Business document digitisation services are part of the Document Digitisation Services industry in Australia.
How competitive is the Document Digitisation Services industry in Australia?
The level of competition is moderate and increasing in the Document Digitisation Services industry in Australia.
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