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Travel Agency and Tour Arrangement Services in New Zealand Industry Data and Analysis
The Travel Agency and Tour Arrangement Services industry comprises many different players along the travel supply chain. The COVID-19 pandemic and its disruptive conditions created an unprecedented period of volatility for the industry after tourist activity in New Zealand plummeted. Restrictions imposed by the Central Government (Te Kawanatanga o Aotearoa) dismantled demand for travel packages across the board as New Zealand’s international border was closed, essentially halting inbound and outbound travel. Since 2022-23, after all pandemic-related restrictions were lifted, revenue and profitability have rebounded. Yet, periods of high inflation and cost-of-living pressures among New Zealand households have partly slowed this recovery. Overall, revenue has climbed at an annualised 19.4% over the five years through 2025-26, to $1.3 billion. This trend includes an anticipated 2.0% rise in 2025-26 as inbound and outbound travel expands.
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What's included in this industry analysis
IBISWorld's research coverage on the Travel Agency and Tour Arrangement Services industry in New Zealand includes market sizing, forecasting, data and analysis from 2015-2030. The most recent publication was released December 2025.
About this industry
What's this industry report about?
The Travel Agency and Tour Arrangement Services industry in New Zealand operates under the ANZSIC industry code N7220NZ. Industry players primarily assist individual customers and businesses with booking travel, which typically includes accommodation, transport and tour services. The industry also includes tour wholesalers and operators, and both online and bricks-and-mortar travel agencies. Related terms covered in the Travel Agency and Tour Arrangement Services industry in New Zealand include travel service providers, total transaction value and travel consolidators.
What's included in this industry?
Products and services covered in Travel Agency and Tour Arrangement Services industry in New Zealand include Leisure travel arrangement services, Corporate and government travel arrangement services and Inbound tour arrangement services.
What companies are included in this industry?
Companies covered in the Travel Agency and Tour Arrangement Services industry in New Zealand include Flight Centre NZ, House of Travel Holdings Limited and Helloworld.
Performance
What's included in the Performance chapter?
The Performance chapter covers detailed analysis, datasets, detailed current performance, sources of volatility and an outlook with forecasts for the Travel Agency and Tour Arrangement Services industry in New Zealand.
Questions answered in this chapter include what's driving current industry performance, what influences industry volatility, how do successful businesses overcome volatility, what's driving the industry outlook. This analysis is supported with data and statistics on industry revenues, costs, profits, businesses and employees.
Products & Markets
What's included in the Products and Markets chapter?
The Products and Markets chapter covers detailed products and service segmentation and analysis of major markets for the for the Travel Agency and Tour Arrangement Services industry in New Zealand.
Questions answered in this chapter include how are the industry's products and services performing, what are innovations in industry products and services, what products or services do successful businesses offer and what's influencing demand from the industry's markets. This includes data and statistics on industry revenues by product and service segmentation and major markets.
Geographic Breakdown
What's included in the Geographic Breakdown chapter?
The Geographic Breakdown chapter covers detailed analysis and datasets on regional performance of the Travel Agency and Tour Arrangement Services industry in New Zealand.
Questions answered in this chapter include where are industry businesses located and how do businesses use location to their advantage. This includes data and statistics on industry revenues by location.
Competitive Forces
What's included in the Competitive Forces chapter?
The Competitive Forces chapter covers the concentration, barriers to entry and supplier and buyer profiles in the Travel Agency and Tour Arrangement Services industry in New Zealand. This includes data and statistics on industry market share concentration, barriers to entry, substitute products and buyer & supplier power.
Questions answered in this chapter include what impacts the industry's market share concentration, how do successful businesses handle concentration, what challenges do potential industry entrants face, how can potential entrants overcome barriers to entry, what are substitutes for industry services, how do successful businesses compete with substitutes and what power do buyers and suppliers have over the industry and how do successful businesses manage buyer & supplier power.
Companies
What's included in the Companies chapter?
The Companies chapter covers Key Takeaways, Market Share and Companies in the Travel Agency and Tour Arrangement Services industry in New Zealand. This includes data and analysis on companies operating in the industry that hold a market share greater than 5%.
Questions answered in this chapter include what companies have a meaningful market share and how each company is performing.
External Environment
What's included in the External Environment chapter?
The External Environment chapter covers Key Takeaways, External Drivers, Regulation & Policy and Assistance in the Travel Agency and Tour Arrangement Services industry in New Zealand. This includes data and statistics on factors impacting industry revenue such as economic indicators, regulation, policy and assistance programs.
Questions answered in this chapter include what demographic and macroeconomic factors impact the industry, what regulations impact the industry, what assistance is available to this industry.
Financial Benchmarks
What's included in the Financial Benchmarks chapter?
The Financial Benchmarks chapter covers Key Takeaways, Cost Structure, Financial Ratios, Valuation Multiples and Key Ratios in the Travel Agency and Tour Arrangement Services industry in New Zealand. This includes financial data and statistics on industry performance including key cost inputs, profitability, key financial ratios and enterprise value multiples.
Questions answered in this chapter include what trends impact industry costs and how financial ratios have changed overtime.
Industry Data
What's included in the Industry Data chapter?
The Industry Data chapter includes 10 years of historical data with 5 years of forecast data covering statistics like revenue, industry value add, establishments, enterprises, employment and wages in the Travel Agency and Tour Arrangement Services industry in New Zealand.
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Frequently Asked Questions
What is the market size of the Travel Agency and Tour Arrangement Services industry in New Zealand in 2026?
The market size of the Travel Agency and Tour Arrangement Services industry in New Zealand is $1.3bn in 2026.
How many businesses are there in the Travel Agency and Tour Arrangement Services industry in New Zealand in 2025?
There are 2,245 businesses in the Travel Agency and Tour Arrangement Services industry in New Zealand, which has grown at a CAGR of 2.7 % between 2020 and 2025.
How may import tariffs affect the Travel Agency and Tour Arrangement Services industry in New Zealand?
The Travel Agency and Tour Arrangement Services industry in New Zealand is unlikely to be materially impacted by import tariffs with imports accounting for a low share of industry revenue.
How may export tariffs affect the Travel Agency and Tour Arrangement Services industry in New Zealand?
The Travel Agency and Tour Arrangement Services industry in New Zealand is unlikely to be materially impacted by export tariffs with exports accounting for a low share of industry revenue.
Has the Travel Agency and Tour Arrangement Services industry in New Zealand grown or declined over the past 5 years?
The market size of the Travel Agency and Tour Arrangement Services industry in New Zealand has been growing at a CAGR of 19.4 % between 2020 and 2025.
What is the forecast growth of the Travel Agency and Tour Arrangement Services industry in New Zealand over the next 5 years?
Over the next five years, the Travel Agency and Tour Arrangement Services industry in New Zealand is expected to grow.
What are the biggest companies in the Travel Agency and Tour Arrangement Services industry in New Zealand?
The biggest companies operating in the Travel Agency and Tour Arrangement Services industry in New Zealand are Flight Centre NZ, House of Travel Holdings Limited and Helloworld
What does the Travel Agency and Tour Arrangement Services industry in New Zealand include?
Leisure travel arrangement services and Corporate and government travel arrangement services are part of the Travel Agency and Tour Arrangement Services industry in New Zealand.
Which companies have the highest market share in the Travel Agency and Tour Arrangement Services industry in New Zealand?
The company holding the most market share in the Travel Agency and Tour Arrangement Services industry in New Zealand is Flight Centre NZ.
How competitive is the Travel Agency and Tour Arrangement Services industry in New Zealand?
The level of competition is high and increasing in the Travel Agency and Tour Arrangement Services industry in New Zealand.
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