Industry Statistics and Trends
Market size and recent performance (2015-2030)
Industry revenue has grown at a CAGR of 2.4 % over the past five years, to reach an estimated £2.0bn in 2025.
Trends and Insights
Elevated business insolvencies sustain demand for debt recovery, though it brings additional costs
- Company failures have stayed high, keeping business debt collectors busy. The Insolvency Service reports that there were 23,872 company insolvencies across England and Wales in 2024, only 5.1% lower than the 25,163 recorded in 2023 and well above pre-pandemic norms. The Registry Trust reported that 173,025 new court rulings ordering a business to repay a debt were registered in 2024, the highest number since 2019. Together, these figures point to continued financial distress for SMEs, sending a constant flow of unpaid business debts to collection agencies to chase up.
- Additional trends and insights available with purchase
Source: IBISWorld
Industry outlook (2025-2030)
Market size is projected to grow over the next five years.
Trends and Insights
Cooling inflation and steady employment ease repayment strain
- The UK’s economic outlook is looking a brighter, which should take some pressure off debt recovery in the coming years. The Office for Budget Responsibility reports that the unemployment rate is expected to peak at 4.5% in 2025 before easing to 4.1% by 2028, while real average earnings are forecast to rise by 1.4% in 2025. The Bank of England reported in August 2025 that inflation is on track to fall back towards its 2% target by Spring 2027 as energy and food price pressures continue to ease. These trends suggest households and businesses will have a little more breathing space as wage growth starts to outpace inflation for the first time in several years.
Biggest companies in the Debt Collection Agencies in the UK
| Company | Market Share (%)
2026 | Revenue (£m)
2026 |
|---|---|---|
Metis Bidco Ltd | 94.3 | |
Cabot Credit Management Ltd | 47.6 | |
Arrow Global Ltd | 31.8 |
To view the market share and analysis for all 4 top companies in this industry, view purchase options.
Products & Services Segmentation
Source: IBISWorld
Industry revenue is measured across several distinct product and services lines, including Contingent-fee servicing, Portfolio-acquisition servicing and Fixed-fee servicing. Contingent-fee servicing is the largest segment of the Debt Collection Agencies in the UK.
Trends and Insights
Debt purchasing expands as more portfolios come to market
- Some debt collectors buy large bundles of unpaid debts outright instead of only charging clients when they recover money. Buying the debts means they keep whatever they can collect, which can lead to higher returns than fee-based work if they recover enough.
- More insights available in the full report
Table of Contents
About this industry
Industry definition
Debt collection agencies purchase debt portfolios from financial institutions and other companies at less than their face value. They then seek to recover the outstanding amounts. The industry also covers agencies that collect debts on behalf of clients, charging a fee or taking a percentage of the funds recovered.
What's included in this industry?
Products and services covered in the Debt Collection Agencies industry in the United Kingdom include Contingent-fee servicing, Portfolio-acquisition servicing, Fixed-fee servicing, Collateral recovery services and Repossession services.Companies
Companies covered in the Debt Collection Agencies industry in the United Kingdom include Metis Bidco Ltd, Cabot Credit Management Ltd and Arrow Global Ltd.Purchase this report to view all 4 major companies in this industry.
Related Terms
Related terms covered in the Debt Collection Agencies industry in the United Kingdom include accounts receivable, recovery rate and non-performing accounts.Industry Code
SIC 82.91/1 - Debt Collection Agencies in the UK
Performance
Get an indication of the industry's health through historical, current and forward-looking trends in the performance indicators that make or break businesses.
Analyst insights
High business insolvencies expand agencies’ revenue opportunities. The large number of business collapses results in a steady flow of unpaid debts being passed to agencies, s...
In this chapter (4)
- Current Performance
- Outlook
- Volatility
- Life Cycle
Key metrics
- Annual Revenue, Recent Growth, Forecast, Revenue Volatility
- Number of Employees, Recent Growth, Forecast, Employees per Business, Revenue per Employee
- Number of Businesses, Recent Growth, Forecast, Employees per Business, Revenue per Business
- Total Profit, Profit Margin, Profit per Business
Charts
- Revenue, including historical (2015-2024) and forecast (2025-2030)
- Employees, including historical (2015-2024) and forecast (2025-2030)
- Businesses, including historical (2015-2024) and forecast (2025-2030)
- Profit, including historical (2015-2025)
- Industry Volatility vs. Revenue Growth
- Industry Life Cycle
Detailed analysis
- Trends in supply, demand and current events that are driving current industry performance
- Expected trends, economic factors and ongoing events that drive the industry's outlook
- Key success factors for businesses to overcome volatility
- How contribution to GDP, industry saturation, innovation, consolidation, and technology and systems influence the industry's life cycle phase.
Products and Markets
Learn about an industry's products and services, markets and trends in international trade.
Analyst insight
Contingent-fee servicing falls out of favour. Agencies continue to shift towards portfolio-acquisition servicing as a source of revenue due to the volatility contingent-fee a...
In this chapter
- Products & Services
- Major Markets
Key metrics
- Largest market segment and value in 2025
- Product innovation level
Charts
- Products & services segmentation in 2025
- Major market segmentation in 2025
Detailed analysis
- Trends impacting the recent performance of the industry's various segments
- Innovations in the industry's product or service offering, specialization or delivery method
- Key factors that successful businesses consider in their offerings
- Buying segments and key trends influencing demand for industry products and services
Geographic Breakdown
Discover where business activity is most concentrated in an industry and the factors driving these trends to find opportunities and conduct regional benchmarking.
Analyst insights
The North West remains a significant region for debt collection. The area attracts agencies due to its dense client base and high household debt levels, particularly in towns...
In this chapter (1)
- Business Locations
Charts
- Share of revenue, establishment, wages and employment in each region
- Share of population compared to establishments in each region in 2025
Tables
- Number and share of establishments in each region in 2025
- Number and share of revenue each region accounts for in 2025
- Number and share of wages each region accounts for in 2025
- Number and share of employees in each region in 2025
Detailed analysis
- Geographic spread of the industry across Europe, and trends associated with changes in the business landscape
- Key success factors for businesses to use location to their advantage
Competitive Forces
Get data and insights on what's driving competition in an industry and the challenges industry operators and new entrants may face, with analysis built around Porter's Five Forces framework.
Analyst insights
Debt collection agencies come in a variety of sizes. Larger agencies come up against competition from small independent companies looking to start up.
In this chapter (4)
- Concentration
- Barriers to Entry
- Substitutes
- Buyer & Supplier Analysis
Key metrics
- Industry concentration level
- Industry competition level and trend
- Barriers to entry level and trend
- Substitutes level and trend
- Buyer power level and trend
- Supplier power level and trend
Charts
- Market share concentration among the top 4 suppliers from 2020-2025
- Supply chain including upstream supplying industries and downstream buying industries, flow chart
Detailed analysis
- Factors impacting the industry’s level of concentration, such as business distribution, new entrants, or merger and acquisition activity.
- Key success factors for businesses to manage the competitive environment of the industry.
- Challenges that potential industry entrants face such as legal, start-up costs, differentiation, labor/capital intensity and capital expenses.
- Key success factors for potential entrants to overcome barriers to entry.
- Competitive threats from potential substitutes for the industry’s own products and services.
- Key success factors for how successful businesses can compete with substitutes.
- Advantages that buyers have to keep favorable purchasing conditions.
- Advantages that suppliers have to maintain favorable selling conditions.
- Key success factors for how businesses can navigate buyer and supplier power.
Companies
Learn about the performance of the top companies in the industry.
Analyst insights
Major players refinance to strengthen their stability. Lowell, Cabot and Arrow Global have restructured debt to extend repayment timelines and fund technology upgrades.
In this chapter
- Market Share Concentration
- Companies
- Company Spotlights
Charts
- Industry market share by company in 2021 through 2025
- Major companies in the industry, including market share, revenue, profit and profit margin in 2025
- Overview of Metis Bidco Ltd's performance by revenue, market share and profit margin from 2019 through 2025
- Overview of Cabot Credit Management Ltd's performance by revenue, market share and profit margin from 2019 through 2025
- Overview of Arrow Global Ltd's performance by revenue, market share and profit margin from 2019 through 2025
- Overview of revenue, market share and profit margin trend for one additional company
Detailed analysis
- Description and key data for Metis Bidco Ltd, and factors influencing its performance in the industry
- Description and key data for Cabot Credit Management Ltd, and factors influencing its performance in the industry
- Description and key data for Arrow Global Ltd, and factors influencing its performance in the industry
- Description, key data and performance trends for one additional company
External Environment
Understand the demographic, economic and regulatory factors that shape how businesses in an industry perform.
Analyst insights
Business and consumer insolvencies swell. Higher insolvencies push demand for debt collection agencies, as agencies are needed to help recoup funds from insolvent businesses ...
In this chapter
- External Drivers
- Regulation & Policy
- Assistance
Key metrics
- Regulation & policy level and trend
- Assistance level and trend
Charts
- Regulation & Policy historical data and forecast (2015-2030)
- Assistance historical data and forecast (2015-2030)
Detailed analysis
- Demographic and macroeconomic factors influencing the industry, including Regulation & Policy and Assistance
- Major types of regulations, regulatory bodies, industry standards or specific regulations impacting requirements for industry operators
- Key governmental and non-governmental groups or policies that may provide some relief for industry operators.
Financial Benchmarks
View average costs for industry operators and compare financial data against an industry's financial benchmarks over time.
Analyst insights
Falling energy costs and automation support profit. Lower utility prices have eased cost pressures for debt collection agencies, while automation and efficiency gains have he...
In this chapter
- Cost Structure
- Financial Ratios
- Key Ratios
Key metrics
- Profit margin, and how it compares to the sector-wide margin
- Average wages, and how it compares to the sector-wide average wage
- Largest cost component as a percentage of revenue
- Industry average ratios for days' receivables, industry coverage and debt-to-net-worth ratio
Charts
- Average industry operating costs as a share of revenue, including purchases, wages, depreciation, utilities, rent, other costs and profit in 2025
- Average sector operating costs as a share of revenue, including purchases, wages, depreciation, utilities, rent, other costs and profit in 2025
- Investment vs. share of economy
Data tables
- Liquidity Ratios (2019-2023)
- Coverage Ratios (2019-2023)
- Leverage Ratios (2019-2023)
- Operating Ratios (2019-2023)
- Assets (2019-2023)
- Liabilities (2019-2023)
- Cash Flow & Debt Service Ratios (2015-2030)
- Revenue per Employee (2015-2030)
- Revenue per Enterprise (2015-2030)
- Employees per Establishment (2015-2030)
- Employees per Enterprise (2015-2030)
- Average Wage (2015-2030)
- Wages/Revenue (2015-2030)
- Establishments per Enterprise (2015-2030)
- IVA/Revenue (2015-2030)
- Imports/Demand (2015-2030)
- Exports/Revenue (2015-2030)
Detailed analysis
- Trends in the cost component for industry operators and their impact on industry costs and profitability
Key Statistics
Industry Data
Data Tables
Including values and annual change:
- Revenue (2015-2030)
- IVA (2015-2030)
- Establishments (2015-2030)
- Enterprises (2015-2030)
- Employment (2015-2030)
- Exports (2015-2030)
- Imports (2015-2030)
- Wages (2015-2030)
Top Questions Answered
Unlock comprehensive answers and precise data upon purchase. View purchase options.
What is the market size of the Debt Collection Agencies industry in the United Kingdom in 2025?
The market size of the Debt Collection Agencies industry in the United Kingdom is £2.0bn in 2025.
How many businesses are there in the Debt Collection Agencies industry in the United Kingdom in 2025?
There are 431 businesses in the Debt Collection Agencies industry in the United Kingdom, which has declined at a CAGR of 3.5 % between 2020 and 2025.
How may import tariffs affect the Debt Collection Agencies industry in the United Kingdom?
The Debt Collection Agencies industry in the United Kingdom is unlikely to be materially impacted by import tariffs with imports accounting for a low share of industry revenue.
How may export tariffs affect the Debt Collection Agencies industry in the United Kingdom?
The Debt Collection Agencies industry in the United Kingdom is unlikely to be materially impacted by export tariffs with exports accounting for a low share of industry revenue.
Has the Debt Collection Agencies industry in the United Kingdom grown or declined over the past 5 years?
The market size of the Debt Collection Agencies industry in the United Kingdom has been growing at a CAGR of 2.4 % between 2020 and 2025.
What is the forecast growth of the Debt Collection Agencies industry in the United Kingdom over the next 5 years?
Over the next five years, the Debt Collection Agencies industry in the United Kingdom is expected to grow.
What are the biggest companies in the Debt Collection Agencies industry in the United Kingdom?
The biggest companies operating in the Debt Collection Agencies industry in the United Kingdom are Metis Bidco Ltd, Cabot Credit Management Ltd and Arrow Global Ltd
What does the Debt Collection Agencies industry in the United Kingdom include?
Contingent-fee servicing and Portfolio-acquisition servicing are part of the Debt Collection Agencies industry in the United Kingdom.
Which companies have the highest market share in the Debt Collection Agencies industry in the United Kingdom?
The company holding the most market share in the Debt Collection Agencies industry in the United Kingdom is Metis Bidco Ltd.
How competitive is the Debt Collection Agencies industry in the United Kingdom?
The level of competition is moderate and decreasing in the Debt Collection Agencies industry in the United Kingdom.
Methodology
How are IBISWorld reports created?
IBISWorld has been a leading provider of trusted industry research for over 50 years to the most successful companies worldwide. With offices in Australia, the United States, the United Kingdom, Germany and China, we are proud to have local teams of analysts that conduct research, data analysis and forecasting to produce data-driven industry reports.
Our analysts start with official, verified and publicly available sources of data to build the most accurate picture of each industry. Analysts then leverage their expertise and knowledge of the local markets to synthesize trends into digestible content for IBISWorld readers. Finally, each report is reviewed by one of IBISWorld’s editors, who provide quality assurance to ensure accuracy and readability.
IBISWorld relies on human-verified data and human-written analysis to compile each standard industry report. We do not use generative AI tools to write insights, although members can choose to leverage AI-based tools within the platform to generate additional analysis formats.
What data sources do IBISWorld analysts use?
Each industry report incorporates data and research from government databases, industry-specific sources, industry contacts, and our own proprietary database of statistics and analysis to provide balanced, independent and accurate insights.
Key data sources in the UK include:
- Office for National Statistics
- Office for Budget Responsibility
- Bank of England
Analysts also use industry specific sources to complement catch-all sources, although their perspective may focus on a particular organization or representative body, rather than a clear overview of all industry operations. However, when balanced against other perspectives, industry-specific sources provide insights into industry trends.
These sources include:
- Industry and trade associations
- Industry federations or regulators
- Major industry players annual or quarterly filings
Finally, IBISWorld’s global data scientists maintain a proprietary database of macroeconomic and demand drivers, which our analysts use to help inform industry data and trends. They also maintain a database of statistics and analysis on thousands of industries, which has been built over our more than 50-year history and offers comprehensive insights into long-term trends.
How does IBISWorld forecast its data?
IBISWorld’s analysts and data scientists use the sources above to create forecasts for our proprietary datasets and industry statistics. Depending on the dataset, they may use regression analysis, multivariate analysis, time-series analysis or exponential smoothing techniques to project future data for the industry or driver. Additionally, analysts will leverage their local knowledge of industry operating and regulatory conditions to impart their best judgment on the forecast model.
IBISWorld prides itself on being a trusted, independent source of data, with over 50 years of experience building and maintaining rich datasets and forecasting tools. We are proud to be the keystone source of industry information for thousands of companies across the world.
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