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Business Process Outsourcing Services in the US Industry Data and Analysis
Business process outsourcing services benefited from sector-wide support and a resurgent economy following inflationary pressures in 2021 and 2022 , supported by 10.8% boosts in corporate profit and rising demand in the human resource, finance, accounting and insurance sectors. Companies’ propensity to outsource technical tasks and data-oriented assignments traditionally given to internal teams was strengthened by national wage cost acceleration and the growing influence of automated technology in streamlining task completion. Although these wage hikes did curtail profit, it generated renewed interest in outsourcing among financial, utility and energy providers, both of which sought price stability and cost efficiency. Revenue grew at a CAGR of 4.5% to an estimated $85.8 billion over the past five years, including an estimated 1.5% boost in 2025 alone.
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What's included in this industry analysis
IBISWorld's research coverage on the Business Process Outsourcing Services industry in the United States includes market sizing, forecasting, data and analysis from 2015-2030. The most recent publication was released October 2025.
About this industry
What's this industry report about?
The Business Process Outsourcing Services industry in the United States operates under the NAICS industry code OD4794. Operators in this industry provide third-party outsourcing services on a contract basis. Clients can outsource specific operations and business functions, including both back and front office tasks, to companies in this industry. Related terms covered in the Business Process Outsourcing Services industry in the United States include back office, supply-chain, international classification of diseases (icd), front office and information and technology (it).
What's included in this industry?
Products and services covered in Business Process Outsourcing Services industry in the United States include Human Resource business process outsourcing services, Financial and accounting business process outsourcing services and Industry-specific business process outsourcing services.
What companies are included in this industry?
Companies covered in the Business Process Outsourcing Services industry in the United States include Td Synnex Corporation, Accenture Plc and Conduent Business Services, Llc.
Performance
What's included in the Performance chapter?
The Performance chapter covers detailed analysis, datasets, detailed current performance, sources of volatility and an outlook with forecasts for the Business Process Outsourcing Services industry in the United States.
Questions answered in this chapter include what's driving current industry performance, what influences industry volatility, how do successful businesses overcome volatility, what's driving the industry outlook. This analysis is supported with data and statistics on industry revenues, costs, profits, businesses and employees.
Products & Markets
What's included in the Products and Markets chapter?
The Products and Markets chapter covers detailed products and service segmentation and analysis of major markets for the for the Business Process Outsourcing Services industry in the United States.
Questions answered in this chapter include how are the industry's products and services performing, what are innovations in industry products and services, what products or services do successful businesses offer and what's influencing demand from the industry's markets. This includes data and statistics on industry revenues by product and service segmentation and major markets.
Geographic Breakdown
What's included in the Geographic Breakdown chapter?
The Geographic Breakdown chapter covers detailed analysis and datasets on regional performance of the Business Process Outsourcing Services industry in the United States.
Questions answered in this chapter include where are industry businesses located and how do businesses use location to their advantage. This includes data and statistics on industry revenues by location.
Competitive Forces
What's included in the Competitive Forces chapter?
The Competitive Forces chapter covers the concentration, barriers to entry and supplier and buyer profiles in the Business Process Outsourcing Services industry in the United States. This includes data and statistics on industry market share concentration, barriers to entry, substitute products and buyer & supplier power.
Questions answered in this chapter include what impacts the industry's market share concentration, how do successful businesses handle concentration, what challenges do potential industry entrants face, how can potential entrants overcome barriers to entry, what are substitutes for industry services, how do successful businesses compete with substitutes and what power do buyers and suppliers have over the industry and how do successful businesses manage buyer & supplier power.
Companies
What's included in the Companies chapter?
The Companies chapter covers Key Takeaways, Market Share and Companies in the Business Process Outsourcing Services industry in the United States. This includes data and analysis on companies operating in the industry that hold a market share greater than 5%.
Questions answered in this chapter include what companies have a meaningful market share and how each company is performing.
External Environment
What's included in the External Environment chapter?
The External Environment chapter covers Key Takeaways, External Drivers, Regulation & Policy and Assistance in the Business Process Outsourcing Services industry in the United States. This includes data and statistics on factors impacting industry revenue such as economic indicators, regulation, policy and assistance programs.
Questions answered in this chapter include what demographic and macroeconomic factors impact the industry, what regulations impact the industry, what assistance is available to this industry.
Financial Benchmarks
What's included in the Financial Benchmarks chapter?
The Financial Benchmarks chapter covers Key Takeaways, Cost Structure, Financial Ratios, Valuation Multiples and Key Ratios in the Business Process Outsourcing Services industry in the United States. This includes financial data and statistics on industry performance including key cost inputs, profitability, key financial ratios and enterprise value multiples.
Questions answered in this chapter include what trends impact industry costs and how financial ratios have changed overtime.
Industry Data
What's included in the Industry Data chapter?
The Industry Data chapter includes 10 years of historical data with 5 years of forecast data covering statistics like revenue, industry value add, establishments, enterprises, employment and wages in the Business Process Outsourcing Services industry in the United States.
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Frequently Asked Questions
What is the market size of the Business Process Outsourcing Services industry in the United States in 2026?
The market size of the Business Process Outsourcing Services industry in the United States is $85.8bn in 2026.
How many businesses are there in the Business Process Outsourcing Services industry in the United States in 2025?
There are 305k businesses in the Business Process Outsourcing Services industry in the United States, which has grown at a CAGR of 6.0 % between 2020 and 2025.
How may import tariffs affect the Business Process Outsourcing Services industry in the United States?
The Business Process Outsourcing Services industry in the United States is unlikely to be materially impacted by import tariffs with imports accounting for a low share of industry revenue.
How may export tariffs affect the Business Process Outsourcing Services industry in the United States?
The Business Process Outsourcing Services industry in the United States is unlikely to be materially impacted by export tariffs with exports accounting for a low share of industry revenue.
Has the Business Process Outsourcing Services industry in the United States grown or declined over the past 5 years?
The market size of the Business Process Outsourcing Services industry in the United States has been growing at a CAGR of 4.5 % between 2020 and 2025.
What is the forecast growth of the Business Process Outsourcing Services industry in the United States over the next 5 years?
Over the next five years, the Business Process Outsourcing Services industry in the United States is expected to grow.
What are the biggest companies in the Business Process Outsourcing Services industry in the United States?
The biggest companies operating in the Business Process Outsourcing Services industry in the United States are Td Synnex Corporation, Accenture Plc and Conduent Business Services, Llc
What does the Business Process Outsourcing Services industry in the United States include?
Financial and accounting business process outsourcing services and Human Resource business process outsouring services are part of the Business Process Outsourcing Services industry in the United States.
Which companies have the highest market share in the Business Process Outsourcing Services industry in the United States?
The company holding the most market share in the Business Process Outsourcing Services industry in the United States is Td Synnex Corporation.
How competitive is the Business Process Outsourcing Services industry in the United States?
The level of competition is moderate and steady in the Business Process Outsourcing Services industry in the United States.
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