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Zendesk Pty Ltd
Zendesk is a Proprietary Company that generates the majority of its income from the Computer and Software Retailing industry. In 2024 the company generated total revenue of $133,312,000 including sales and other revenue. In 2024 Zendesk had 346 employees including employees from all subsidiaries under the company's control. The Chief Executive of Zendesk is Mr Chase Arnesen whose official title is Director of Legal APAC & Managing Director ANZ. The Chairman of Zendesk is either not applicable or not available. Zendesk is located across 160 countries and territories and produces software to improve customer service relations. The company's products are as follows: Zendesk for Service: providing software tailored for customers and businesses to improve customer service. Offers a messaging tool, a help center, and AI-powered bots. Zendesk for Sales: offering productivity tools to exceed revenue targets, a full customer view for better customer experiences, pipeline visibility through reporting and analytics, Sunshine Platform: including conversational tools, apps and frameworks, automation and intelligence, integrations, data, infrastructure, and Zendesk for developers. Marketplace: offering a variety of apps, themes, and partners for increased productivity and workflow.
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What's included in this industry analysis
IBISWorld's research coverage on the Zendesk Pty Ltd includes market sizing, forecasting, data and analysis. The most recent publication will be as current as of March 2026.
Company Details
What’s this enterprise profile about?
Zendesk Pty Ltd, trading as Zendesk, operates under the ABN 86 151 424 770 and was incorporated on 10 June 2011. Zendesk Pty Ltd primarily operates in the Computer and Software Retailing industry in Australia.
Key Personnel
What’s included in the Key Personnel chapter?
The Key Personnel chapter outlines the principal leadership positions within Zendesk Pty Ltd, including the Chairman, Board members, Chief Executive Officer, and other key management personnel. It provides an overview of the company’s governance and executive structure, along with a breakdown of gender diversity across leadership roles, offering insight into the composition of the organisation’s senior team.
Financials
What’s included in the Financials chapter?
The Financials chapter presents Zendesk Pty Ltd’s historical financial performance, including detailed profit and loss statements outlining sales revenue, cost of sales, and profitability. It also incorporates balance sheet data, providing a breakdown of assets and liabilities, as well as additional financial metrics such as the number of shares on issue. Together, these disclosures offer a comprehensive view of the company’s financial position and performance over time.
Growth & Ratios
What’s included in the Growth & Rations chapter?
The Growth & Ratios chapter provides historical data on key financial performance indicators, enabling an assessment of the company’s operational efficiency, profitability, and financial structure over time. Metrics covered include return on equity, return on assets, profit margins, revenue per employee, as well as gearing and leverage ratios, offering a comprehensive view of performance trends and capital management.
Operating Segments
What’s included in the Operating Segments chapter?
The Operating Segments chapter provides an overview of the revenue composition and asset allocation across the various industries in which Zendesk Pty Ltd operates. It offers insights into how the company’s financial performance is distributed among its core business segments, highlighting the relative contribution of each industry to total revenue.
Competitor Benchmarking
What’s included in the Competitor Benchmarking chapter?
The Competitor Benchmarking chapter includes a comparative assessment of Zendesk Pty Ltd’s key financial, growth, and valuation ratios against industry averages to evaluate its competitive position. It analyses valuation metrics such as price-to-earnings, price-to-book, enterprise value to EBITDA, and enterprise value to sales, alongside core financial indicators including liquidity ratios and profitability measures.
Shareholders
What’s included in the Shareholders chapter?
The Shareholders chapter provides a breakdown of the ownership structure of Zendesk Pty Ltd, identifying key shareholders and outlining their respective ownership interests. This section offers insight into the concentration of shareholdings, the presence of institutional or strategic investors, and the overall distribution of equity within the company.
Subsidiaries
What’s included in the Subsidiaries chapter?
The Subsidiaries chapter provides an overview of the companies and business entities that are wholly or partially owned by Zendesk Pty Ltd. It outlines the ownership structure of each subsidiary, offering insight into the broader corporate group and how these entities contribute to the company’s overall activities and performance.
History
What’s included in the History chapter?
The History chapter presents a overview of Zendesk Pty Ltd’s development, highlighting key milestones and significant corporate events since its incorporation. It includes the company’s incorporation date and outlines major strategic, operational, and structural developments, providing context for its evolution and current market position.
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Frequently Asked Questions
What is Zendesk Pty Ltd?
Zendesk is located across 160 countries and territories and produces software to improve customer service relations. The company's products are as follows: Zendesk for Service: providing software tailored for customers and businesses to improve customer service. Offers a messaging tool, a help center, and AI-powered bots. Zendesk for Sales: offering productivity tools to exceed revenue targets, a full customer view for better customer experiences, pipeline visibility through reporting and analytics, Sunshine Platform: including conversational tools, apps and frameworks, automation and intelligence, integrations, data, infrastructure, and Zendesk for developers. Marketplace: offering a variety of apps, themes, and partners for increased productivity and workflow.
What industry does Zendesk Pty Ltd operate in?
Zendesk Pty Ltd, trading as Zendesk, is a Private Company that generates the majority of its income from the Computer and Software Retailing industry in Australia.
Where is Zendesk Pty Ltd located?
Murray Cod Australia Limited company is based at 550 Bourke Street, Melbourne, Victoria, Australia.
Who is the CEO of Zendesk Pty Ltd?
The Director of Legal APAC & Managing Director ANZ of Zendesk Pty Ltd is Not Available and the Director of Legal APAC & Managing Director ANZ is Chase Arnesen.
What was Zendesk Pty Ltd’s revenue in 2025?
In 2025, Zendesk Pty Ltd generated total revenue of approximately $133.3 million.
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