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There are xx businesses in the Telemarketing & Call Centres industry in Canada, which is expected to decline at xx% over the next five years. The Telemarketing and Call Centre Industry employs personnel to answer calls and relay messages to clients. Companies also provide telemarketing services on a contract or fee basis. Telemarketers use phones or e-mail to promote clients’ products or services, take orders, solicit contributions or provide information on behalf of clients. Call centres provide phone-based service and assistance to clients' customers. Companies in this industry don't own the products or provide the services they represent.
Curious about what drives these trends? IBISWorld's Telemarketing & Call Centres in Canada industry coverage has got you covered.
Total value (#) and annual change from 2012 – 2030.
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There is 721 Telemarketing & Call Centres in Canada businesses as of 2026, an decrease of -1.5% from 2025.
The number of Telemarketing & Call Centres in Canada businesses has declined -1.0% per year on average over the five years between 2021 and 2026.
See our full analysis of the Telemarketing & Call Centres in Canada to understand if the mumber of bussinesses is expected to grow or decline over the next five years.
The Telemarketing & Call Centres in Canada has low market share concentration and the largest business is Concentrix.