What was the growth rate of the Call Centres in the UK in 2024?

The market size of the Call Centres in the UK increased 1.2% in 2024.

UK SIC N82.200|Statistics

Call Centres in the UK - Market Size (2020-2030)

Name: Call Centres in the UK
Creator: IBISWorld
License: https://www.ibisworld.com/about/termsofuse/

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The market size of the Call Centres industry in the UK is $xx.xx, which is expected to grow at xx% over the next five years. Call centres provide in- and outbound telecommunication services to improve client relations, provide technical assistance, market goods and conduct opinion polls. The industry only includes outsourced work.

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Market Size

Total value ($) and annual change from 2012 – 2030.

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Revenue

$XX

2020-2025 XX%

2025-2030 XX%

Employees

XX

2020-2025 XX%

2025-2030 XX%

Businesses

XX

2020-2025 XX%

2025-2030 XX%

Profit

$XX

2020-2025 XX%

Profit Margin

$XX

2020-2025 XX%

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Industry	Sector	Last 5-yr CAGR	Forecast 5-year CAGR	Revenue
Wired Telecommunications Carriers in the UK	Administrative and Support Service Activities	XX%	XX%	$XX
Telecommunications Resellers in the UK	Administrative and Support Service Activities	XX%	XX%	$XX
Advertising Agencies in the UK	Administrative and Support Service Activities	XX%	XX%	$XX
Market Research & Public Opinion Polling in the UK	Administrative and Support Service Activities	XX%	XX%	$XX
Telemarketing & Call Centers in the US	Administrative and Support Service Activities in the US	XX%	XX%	$XX
Customer Care Centers in the US	Administrative and Support Service Activities in the US	XX%	XX%	$XX
Telemarketing & Call Centres in Canada	Administrative and Support Service Activities in Canada	XX%	XX%	$XX
Call Centre Operation in Australia	Administrative and Support Service Activities in Australia	XX%	XX%	$XX
Call Centre Operation in New Zealand	Administrative and Support Service Activities in New Zealand	XX%	XX%	$XX

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Frequently Asked Questions

What was the market size of the Call Centres in the UK in 2025?

The market size of the Call Centres in the UK is £3.2bn in 2025.

What is the growth rate of the Call Centres in the UK in 2025?

The market size of the Call Centres in the UK increased 3.2% in 2025.

Has the Call Centres in the UK grown or declined over the past 5 years?

The market size of the Call Centres in the UK has grown at a 0.5% CAGR between 2020 and 2025.

Is the Call Centres in the UK expected to grow or decline over the next five years?

See our full analysis of the Call Centres in the UK to understand if the industry market size is expected to grow or decline over the next five years.

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